You report a neighbourhood problem in Dubai by calling Dubai Municipality on 800900 — its 24/7 contact centre — or by logging the same request in the Dubai Municipality app or DubaiNow, giving your exact location so an inspector can be assigned; the call is free and you get a reference number to track.
Quick facts
- Number: 800900 — Dubai Municipality Contact Center, 24 hours, 7 days
- Cost: Free call and free inspection for genuine municipal issues
- Also online: Dubai Municipality app and website, and DubaiNow
- Time needed: 5–10 minutes to log; response times vary by urgency
Step by step: reporting on 800900
- Be clear what the problem is and where. Note the street, nearest landmark, community name and, if possible, a location pin or Makani number (the 10-digit code on blue plates on buildings in Dubai). Photos on your phone help for the app route.
- Call 800900 and choose your language. The centre handles Arabic and English and other languages on request. Explain the issue briefly: for example, a broken streetlight, overflowing waste bins, a stray animal, stagnant water breeding mosquitoes, an abandoned vehicle, or illegal dumping.
- Give your contact details. Provide your name, mobile number and Emirates ID details if asked. Inspectors often call back for access or clarification — an unreachable number is the commonest reason a case stalls.
- Save your reference number. You will receive an SMS with a request number. Keep it: you quote it to follow up on 800900, in the app, or via Dubai Municipality’s channels.
- Let the inspector do the visit. Depending on the category, the municipality inspects, cleans, repairs or issues a notice to the responsible party (for example, a building owner or contractor). Urgent public-safety issues — sewage leaks, dangerous structures, pest outbreaks — are prioritised.
- Follow up or escalate politely. If nothing has happened within the timeframe the agent gave you, call again with your reference. You can also raise feedback through the Dubai government’s unified suggestions channels if a case is mishandled.
What Dubai Municipality handles — and what it does not
Dubai Municipality covers public cleanliness and waste, public parks and beaches upkeep, pest control in public areas, food safety in establishments, stray animal control, building and construction violations, drainage and irrigation, public health nuisances and similar civic issues. It does not handle everything with a Dubai logo: road and traffic issues go to the RTA (8009090), emergencies and crime to Dubai Police (999 for emergencies, 901 for non-emergencies), electricity and water faults to DEWA, and inside-your-community issues such as shared-facility maintenance in master communities may sit with your developer or owners’ association first. The 800900 agent will usually redirect you if you have called the wrong entity — asking costs nothing.
Using the app instead of calling
The Dubai Municipality app and DubaiNow let you log a report with photos and a map pin, which is genuinely better for location-specific problems like a damaged pavement or a specific overflowing bin. Reports sync to the same system as 800900, and you can track status in the app. WhatsApp and email channels are also published by the Municipality for reports and enquiries — check dm.gov.ae for the current channels. For animal concerns, note that Dubai Municipality runs the veterinary and animal control services; be precise about location and whether the animal appears injured or aggressive.
Costs and timelines
Reporting is free, and municipal services such as public-area pest control or waste clearance carry no charge to the reporter. If the problem is inside private premises you own — for example, pest control inside your villa — that is a private service you pay a licensed company for, typically around AED 150–350 for a standard treatment; check providers for current fees. Timelines vary: dangerous issues are acted on urgently, routine cleanliness cases are usually visited within a few working days. The agent on 800900 can give you the target timeframe for your category — ask before you hang up.
Common mistakes
Vague locations. “Near the park in JLT” creates a hunt; a Makani number or pin closes cases faster. Reporting a private dispute as a municipal issue. Noise inside a neighbour’s flat is usually a police/community management matter first. Not answering the callback. Inspectors close cases they cannot verify. One call, instant expectation. Some fixes (notices to owners, contractor works) legally take days to weeks — track with your reference rather than re-logging duplicates.
FAQ
Is 800900 really available at night and on weekends?
Yes — the Dubai Municipality Contact Center operates 24/7, including public holidays. Urgent hazards reported overnight are triaged immediately; routine cases are scheduled for the next working period.
Can I report anonymously?
You can usually raise a general observation without publicity — your details are used for follow-up, not published. For cases needing access to your property or verification, providing your name and mobile makes resolution far more likely.
What if my problem is with a restaurant’s hygiene?
That is squarely Dubai Municipality: food safety inspectors handle it. Report the outlet name, location and what you observed via 800900 — such reports are taken seriously and inspected unannounced.
